9. IT Support Policies

9.1. Internet User Guidelines

Users accessing AALA IT Solutions' local internet and electronic services must adhere to ethical, legal, and considerate usage. Prohibited activities include:

1. Using internet workstations for illegal purposes.
2. Damaging or destroying company equipment, software, or data, including unauthorized file manipulation on provided workstations and other company devices.
3. Violating computer system or network integrity, including attempting to bypass security functions, obtain passwords, or alter network configurations.

9.2. Internet Usage Policy

1. Chat services, excluding Skype, Slack and Mattermost for direct communication with offices/customers, are not allowed.
2. Mass emailing to company employees is prohibited; contact MIS or your Line Manager for approval.
3. Live audio/video streaming sites are restricted without managerial approval.
4. Social communities like Facebook, Orkut, H5, or LinkedIn are not allowed without managerial approval.
5. Installation or use of VOIP-based applications is prohibited; only Skype, Slack, Google Meet, and Mattermost are allowed for voice communication.
6. For downloads exceeding 100MB for work purposes, contact the MIS – Support department to schedule. Failure to do so may affect internet bandwidth and impact colleagues.

9.3. Confidentiality of Use

Transaction logs and information identifying a user with specific data are managed by administrators. They reserve the right to monitor/report activities to maintain the security and usability of internet workstations and connected systems.

9.4. Restrictions on Personal Belongings

1. Personal items like USB flash drives, portable drives, mobile data cables, memory card readers, and bags cannot be used with company-provided workstations/laptops.
2. Personal laptops or electronic devices should not connect to the company network.
3. Employees cannot bring personal laptops to use on work desks.
4. Office equipment, such as laptops or mobile devices, cannot be taken home.