Terms and Conditions

1. Acceptance

These terms govern use of this website at aalasolutions.com and the services we offer. By using this website or engaging our services you agree to be bound by these terms and by our privacy policy. If you do not agree, please do not use the site or the services.

2. Definitions

• Company means AALA IT SOLUTIONS LLC, trading as AALA IT Solutions
• Website means aalasolutions.com and its subdomains
• Services means software development, engineering and related services we provide, and software we operate on a client's behalf
• Client means an individual or entity that engages us to provide Services
• Platform Data means information obtained from the WhatsApp Business Platform

3. Use of this website

You agree not to:

• Use the website for unauthorised or illegal purposes
• Transmit malware, viruses or harmful code
• Attempt to gain unauthorised access to the website or any system behind it
• Scrape data or circumvent security measures
• Use automated tools to access the website without permission

4. Intellectual property

Unless stated otherwise, everything on this website belongs to AALA IT SOLUTIONS LLC and is protected by copyright. You may download material for your own personal use. Any other use requires our permission.

Where we publish software under an open source licence, that licence governs your use of it and takes precedence over this section.

5. Services and engagements

Nothing on this website constitutes an offer or a contract. Client engagements are governed by a separate written agreement covering scope, fees, timelines, confidentiality and ownership of deliverables. Where that agreement conflicts with these terms, that agreement prevails.

6. WhatsApp Business Platform and third-party channels

Software we operate connects to the WhatsApp Business Platform, which is operated by Meta. The following applies whenever a client connects a WhatsApp Business account or phone number to software we run.

• Connecting a channel. You authorise AALA IT Solutions to access and process messages and related information from your connected WhatsApp Business account on your behalf, solely to provide the Service to you.
• Meta's terms apply to you directly. Your use of WhatsApp through our software is also governed by the Meta Terms for WhatsApp Business and the policies incorporated in them, including the WhatsApp Business Messaging Policy. You must accept those terms before your account can be connected, and you remain responsible for complying with them.
• Meta bills you directly. Meta charges you for messaging usage on your own WhatsApp Business account. Those charges are separate from anything you pay us. We do not resell, mark up or invoice WhatsApp messaging fees.
• Consent and message content. You are responsible for having a lawful basis to message each recipient, for honouring opt-out requests, and for the content of every message sent from your number.
• We act only on your behalf. We access, use and process Platform Data only to provide the Service to you, and we disclose it only to you or on your instruction. We do not use it for any other purpose, we do not sell it, and we do not use it for advertising or to train models for any other customer.
• Actions outside our control. Meta may restrict, suspend or terminate your WhatsApp Business account, phone number or message templates under its own policies. We are not liable for loss of service resulting from such action.
• Disconnection. You may disconnect your WhatsApp Business account at any time. On disconnection, or on termination, we stop accessing your WhatsApp data and handle stored message data as set out in the privacy policy.

7. Data and privacy

Our handling of personal data is described in the privacy policy, which forms part of these terms. Where we process data on behalf of a client, the client is the controller and we are the processor, acting on the client's documented instructions.

8. Availability and warranties

This website and any software we make available are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service, that it will meet all your requirements, or that defects will be corrected immediately. We carry out maintenance that may temporarily interrupt service, and will give notice where possible.

We try to keep information on this website accurate and current, but we cannot guarantee it is complete or error free. You rely on it at your own risk.

9. Limitation of liability

To the maximum extent permitted by law, AALA IT SOLUTIONS LLC shall not be liable for:

• Any indirect, incidental, special, consequential or punitive damages
• Loss of profits, revenue, data or business opportunities
• Damages arising from unauthorised access or data breaches, except where we are at fault
• Service interruptions or performance issues

Where we provide Services under a separate engagement agreement, any limitation or cap on liability is set out in that agreement and applies to that work.

10. External links

This website links to sites we do not operate. Those links are provided for convenience. We are not responsible for their content and cannot guarantee that information on them is accurate or reliable.

11. Termination

We may suspend or terminate access for anyone who breaches these terms or engages in prohibited conduct. Where we operate software on a client's behalf, termination and data handling are governed by the engagement agreement and by the retention section of the privacy policy.

12. Governing law and jurisdiction

AALA IT SOLUTIONS LLC is registered in Texas, United States. These terms and any dispute arising from them are governed by the laws of the State of Texas, without regard to conflict of law provisions.

Client engagements are governed by their own written agreements, which may specify a different governing law or forum. Where they do, that agreement prevails for that work.

13. Changes to these terms

We may update these terms. Changes take effect when posted here, and the date at the top of this page reflects the most recent revision. Continued use of the website after a change is taken as acceptance.

14. Severability

If any part of these terms is found unenforceable, the remainder continues to apply.